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Emergency Response and Incident Management

Emergency Response and Incident Management Emergency response and incident management are the plans and process a business uses when various incidents occur. Emergencies and other incidents, which may involve injuries or property damage, must be resolved to as quickly as possible to minimise harm and disruption to business operations, as well as reputational [...]

By | 2017-07-07T09:40:42+00:00 June 30th, 2017|Categories: Courses, First Aid and Emergencies|Tags: |0 Comments

Effective Report Writing

Effective Report Writing Reports are an important organizational tool in many industries, especially in corporate and scientific fields. As a business, it is important to provide your staff with the necessary skills to write structured, accurate and engaging reports suited to a variety of purposes. Elements such as structure, consideration of audience, writing [...]

By | 2017-07-07T09:40:42+00:00 June 29th, 2017|Categories: Courses, Writing Skills|Tags: |0 Comments

Cyber Security

Cyber Security It is important that all employees are educated on the importance of cyber security. Adhering to the relevant laws and regulations is necessary to prevent the invasion of business digital property, loss of income and loss of confidential information. Operating a business that uses digital technology comes with risks of breaches [...]

By | 2017-07-07T09:40:42+00:00 June 29th, 2017|Categories: Courses, Office Safety|Tags: |0 Comments

Customer Service and Sales

Customer Service and Sales As a business, it is your obligation to ensure employees deliver quality customer service and understand the various sales techniques. For a business to remain successful, employees should develop customer service and sales skills while also learning about the legal policies that must be adhered to. When dealing with [...]

By | 2017-07-07T09:40:43+00:00 June 29th, 2017|Categories: Courses, Customer Service and Sales|Tags: |0 Comments

Customer Service and Dealing with Difficult Customers

Customer Service and Dealing with Difficult Customers As a business, it is your obligation to keep employees knowledgeable about customer service responsibilities, as well as techniques for handling difficult customers. For a business to remain successful, employees should develop customer service skills and understand the legal policies that must be adhered to. When [...]

Creating an Environmentally Sustainable Workplace

Creating an Environmentally Sustainable Workplace Every business is obligated to establish policies for an environmentally sustainable workplace and to educate employees on the importance of sustainability. Environmental sustainability has become a critical issue and can be improved in any business. When creating an environmentally sustainable workplace, many areas of the organisation must be [...]

By | 2017-07-07T09:40:43+00:00 June 29th, 2017|Categories: Courses, Sustainability|Tags: |0 Comments

Continuous Improvement

Continuous Improvement As a business, you are tasked with continually improving products, services and processes in order to succeed. This involves a willingness to implement continuous improvement within the culture of your business. It is important that management understands the role of continuous improvement, and the steps that can be taken to make [...]

By | 2017-07-07T09:41:10+00:00 June 29th, 2017|Categories: Courses, Management|Tags: |0 Comments

Construction Worker Safety

Construction Worker Safety Construction involves working at residential houses, commercial buildings and roads. Construction also includes carrying out repair and maintenance tasks. Construction workers face a number of hazardous tasks and conditions whenever they are on site. The major causes of fatalities result from falls, being crushed, being struck and electrocution. To avoid [...]

By | 2017-07-07T09:41:10+00:00 June 29th, 2017|Categories: Construction Safety, Courses|Tags: |0 Comments

Confined Space Requirements

  Confined Space Requirements Confined spaces present a unique set of workplace hazards, many of which can be deadly. As a business, it is your responsibility to provide a safe working environment for all personnel performing work activities in confined spaces. The atmosphere inside the confined space, communication and the type of entry [...]

By | 2017-07-07T09:41:11+00:00 June 29th, 2017|Categories: Construction Safety, Courses|Tags: |0 Comments

Completing a Tender

Completing a Tender Businesses that provide goods and services have the responsibility to ensure employees are knowledgeable about writing tender responses and procurement processes. They must know the steps involved in writing an effective tender response document. There is a variety of factors that contribute to the success or failure of a tender [...]

By | 2017-07-07T09:41:11+00:00 June 29th, 2017|Categories: Courses, Writing Skills|Tags: |0 Comments
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