FAQs

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How do I activate a free trial?

You can activate your free trial of PowerHouse Hub by clicking here or the ‘Get Started’ icon at the top of the page.

By | 2017-06-01T00:02:50+00:00 June 1st, 2017|Comments Off on How do I activate a free trial?

What is the duration of the free trial period?

Our free trial has a duration of 30 days. During your free trial you can import users, create courses and learning plans, upload documents, create news feeds and much more.

By | 2017-06-01T00:03:24+00:00 June 1st, 2017|Comments Off on What is the duration of the free trial period?

How can I get admin access to the free trial?

Select the ‘schedule a demo’ button on your dashboard to register for a walkthrough of our product – this will enable you to discuss exactly what you’re looking for and you will subsequently receive admin access to your very own branded site.

By | 2017-06-01T00:04:55+00:00 June 1st, 2017|Comments Off on How can I get admin access to the free trial?

How can I upgrade from a trial to a paid edition?

Simply select the ‘buy now’ button on your dashboard to send an order form to our helpful team. If you want to speak to someone directly you can contact our team here.

By | 2017-06-01T00:07:38+00:00 June 1st, 2017|Comments Off on How can I upgrade from a trial to a paid edition?

Do you offer support during the trial period?

Yes, our support team is available during your trial and when you convert to a paid plan. We know you may have questions for us, so our sales team is more than happy to assist you via the contact feature at the bottom-right of your dashboard.

By | 2017-06-01T00:06:35+00:00 June 1st, 2017|Comments Off on Do you offer support during the trial period?

Which subscription plan is right for me?

The right subscription plan will vary based on the number of active users and services you require. If you want to chat to one of the team about which plan is right for you, contact one of our team members.

By | 2017-06-01T00:08:46+00:00 June 1st, 2017|Comments Off on Which subscription plan is right for me?

What does ‘Active User’ mean?

An ‘Active User’ is any user that has accessed your learning material within your 12-month billing period. These are automatically tracked by the system on an annual basis, but can also be manually managed by the administrator.

By | 2017-06-01T00:09:25+00:00 June 1st, 2017|Comments Off on What does ‘Active User’ mean?

What happens if I reach the maximum number of active users allowed in my plan?

If you reach the maximum number of active users allowed in your plan, you can purchase more under the User Accounts module by selecting ‘Buy More Users’ or contact our team here. Users are priced at $10.00 per account for up to 500 new users, $8.00 per account for up to 1,000 users and [...]

By | 2017-06-01T00:10:28+00:00 June 1st, 2017|Comments Off on What happens if I reach the maximum number of active users allowed in my plan?

Do you offer training services?

Yes, we offer customisable implementation packages depending on client requirements which range from video walkthroughs to onsite workshops.

By | 2017-06-01T00:11:03+00:00 June 1st, 2017|Comments Off on Do you offer training services?

What is the customisable LMS layout?

PowerHouse Hub’s fully self-managed LMS portal allows administrators to customise their logo, styling and dashboard layout.

By | 2017-06-01T00:11:43+00:00 June 1st, 2017|Comments Off on What is the customisable LMS layout?
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