Our service desk is specifically designed to support our existing clients. If you have a general or sales related query please contact us.
Before you contact our service desk, please ensure you complete the following steps:
If the above steps do not help to resolve your query, please lodge a ticket with our service desk on the right. Please ensure you provide as much information as possible.
Priority level description:
P1 – CRITICAL Major incident that critically affects the customer’s business operation. System often will be completely down. No work around available. Multiple users affected.
P2 – HIGH Incident resulting in severely degraded performance. High impact to business. Affects a large number but not all users.
P3 – MEDIUM Incident causing functionality to be reduced or performance impaired. Affecting only a small section of the business. Impact is low. Often work around is available.
P4 – LOW Configuration or design advice required by the customer where there is no impact on the customer’s business. Affects low number or single users