Generating business success through professional learning can be a challenge even for the most structured organisations. Companies struggle to identify this vital connection across many industries and sectors of business. Though businesses have a difficult time improving measures beyond the basic performance improvement and compliance, it is important for managers to identify the return on investment for any organisational program, such as an organisations Learning Management System (LMS).
In the past, many tools were not available to advance measurements of success and learning; however, through the development of machine learning and an increase in demand to deliver results, businesses are better equipped to measure professional learning.
Businesses can harness the power of machine learning so that L&D professionals are able to develop an LMS designed for cyclical optimisation and better performance.
One-size-fits all approaches have been found ineffective when looking at ROI data; managers have had to look for new approaches when delivering training. Microlearning is the answer.
Microlearning involves delivering bite-sized content repeatedly over an extended period of time. When implementing microlearning, designers must also include elements that reinforce content that can be applied on the job.
Employees tend to prefer microlearning compared to traditional methods of learning due to the increased workload. Research states that employees become more knowledgeable through microlearning, which improves the performance and return on investment.
Microlearning encompasses three key principles:
- Spaced repetition, which is the concept of offering bite-sized information repeatedly over a period of time. Delivering the information 3-5 times over a 30-day period, for example, offers a measurement of what has been delivered, how it’s been delivered and when it’s been delivered to the learner.
- Retrieval practice, also known as the ‘testing effect,’ is based on the notion that when information is recalled, it helps store the information into long-term memory.
- Confidence-based assessment, which allows learners to assess their own level of confidence. This helps managers and developers better gauge how confident individuals are with their progress and helps identify gaps in skill development.
Microlearning can improve gaps in skills and knowledge at the workplace and develop an environment centred around learning. With all the benefits of such an advancement; however, the implementation of any learning program must be able to be measured and to improve business results.
To better measure the return on investment from learning, managers can utilise the following performance metrics:
An ‘I’ in team
The advancement of technology has led to the ability to look at individual employees to assess their performance, knowledge, learning and areas for improvement. Assessing a starting point and the progression of each employee can easily be completed through functionalities in PowerHouse LMS's performance tools.
Having individual-based metrics helps identify how each employee’s ROI has improved and how the learning has improved business.
A key measure of success is to identify the level of confidence each employee has in their knowledge and abilities. Behaviours change depending on level of confidence in relation to level of skill. For example, a person with little knowledge yet high confidence may become a risk-taker, which can be detrimental to the success of the company. Understanding confidence helps managers decide what skills need to be improved upon and how to create a learning environment that generates confidence in ability.
After enhancing learning and assessing individual confidence in skill managers can measure the real-world application as a metric of success. Setting specific performance measures based upon learning objectives of each course and business objectives in the workplace allows managers to easily access a large set of data.
Professionals are becoming more overwhelmed with workload to the point that only 1% of the workweek is dedicated to continued learning and microlearning is the way forward. Managers must find new ways to invest in employee learning.
Studies show that offering information repeatedly in bite-size content generates better results than many traditional methods. Microlearning is a way to create a learning environment in the workplace without overwhelming employees; however, the learning programs offered must be able to be measured against business objectives.
Offering individual metrics through LMS tools, such as PowerHouse LMS ensures that employees are being offered a beneficial learning program that offers real-world results. These individualistic metrics can enhance the ability of microlearning and empower organisations to drive powerful learning and business outcomes.
- Axonify (2018). Microlearning: Small Bites, Big Impact. Axonify. Retrieved from http://resources.axonify.com/whitepapers/microlearning-small-bites-big-impact
- Brar, H. (2018). Measuring Learning ROI is Hard - but not Impossible. Axonify. Retrieved from https://axonify.com/blog/how-companies-can-measure-learning-roi/
- Bladen Shatto, A. & Ruiz, J. (2018). Zooming in on Purpose-driven Microlearning. eLearning eLearning. Retrieved from http://www.elearninglearning.com/?open-article-id=7718664&article-title=zooming-in-on-purpose-driven-microlearning&blog-domain=clomedia.com&blog-title=clo-magazine